Our Company

Metropolitan Healthcare Services is a national leader in healthcare parking, transportation and assistance services. We have extensive experience in improving every type of situation – providing innovative parking and transportation solutions for hospitals is our core business. We have increased parking capacity by as much as 75% for a diverse portfolio of medical campuses and facilities ... helping them strengthen relationships with their patients and employees.

Our value-added services have helped hospitals and medical centers by:

• Establishing effective parking strategies during new construction or renovation for patients, visitors and staff
  
• Improving patient and staff relations
  
• Enhancing security
  
• Solving staffing and management challenges
  
• Gaining a competitive edge
  
• Increasing bottom-line performance
  
• Creating a professional, courteous first and last impressions on patients, visitors and staff
  

Construction & Expansion Parking

Over the next decade, hospitals and healthcare centers will continue to expand their facilities at a rapid pace. Metropolitan is committed to providing alternative parking solutions for facilities undergoing new construction or renovation. Our core business revolves around helping medical facilities create renovation and construction parking strategies that work. ^ top of page ^

The Competitive Edge

Competition for patients is on the rise—you want to make sure your organization stands out. If you provide patients, doctors and visitors with convenient access to your medical facility, their loyalty to you will increase. The more professional the service, the greater the benefit to you. Our value-added parking and transportation services give our healthcare clientele the competitive advantage ... satisfied customers who will return to you for their healthcare needs, again and again.

Bottom Line Performance

Metropolitan Services Group provides more than just exceptional parking and transportation services. We strengthen our healthcare clients’ bottom line by improving patient and guest relations, maximizing available parking areas, increasing existing profit centers and creating new ones, and eliminating staffing headaches, insurance costs and claims. ^ top of page ^

Better Relationships

Effective, efficient parking strategies tell our healthcare clientele’s patients, staff and the community that they care. Metropolitan turns what is often a disadvantage – hospital parking – into an asset. Providing convenient valet parking and wheelchair service for patients at the door of their medical facility is a useful marketing tool. Valet parking will also improve community relations by reducing parking and safety concerns. As a national leader in the healthcare parking and transportation business, our clients tell us our services have increased the satisfaction levels of patients, physicians, guests, staff and neighbors.

Security

Metropolitan Healthcare Services recognizes that security is a vital issue for America’s healthcare providers. We can augment your hospital’s security efforts by providing security monitors for your parking areas. Your patients, staff and guests will feel at ease as they enter and exit their vehicles, knowing our radio-equipped monitors are on duty. Our staff can be the eyes and ears of your facility’s security team in every parking area ... freeing them to patrol the rest of your campus. ^ top of page ^

Staffing and Management

Equipping, staffing, training and managing valet and/or shuttle service can place overwhelming demands on any medical facility’s management team. Metropolitan Services Group relieves them of the cost of healthcare coverage, worker’s compensation insurance, payroll, liability insurance and other administrative costs associated with maintaining their own parking personnel. With Metropolitan, tardiness, absences and vacations will no longer be an issue. We are committed to providing exceptional service, and we have the staff necessary to achieve it. Flexible, dedicated and enthusiastic, our personnel expertly handle every situation, no matter how unexpected, to ensure there is never a break in quality service.

JCAHO Standards

Metropolitan Healthcare Services holds its employees to the highest standards of service set forth by the Joint Commission on the Accreditation of Healthcare Organizations (JCAHO). Our training program complies with the JCAHO standard, and emphasizes the importance of providing quality, convenience and excellence in our valet parking and transportation programs. Our employees’ determination to provide the industry’s highest level of service has helped propel us to our position as the healthcare industry’s top parking and transportation specialists. We are confident that our valet and transportation attendants will provide a friendly, courteous and convenient parking experience, creating a positive first and last impression on your patients and guests.
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Our Personnel

Just as we take pride in our service, we are proud of our employees. Each is carefully screened before hiring. All must meet our strict standards for training, appearance and behavior at all times. We empower our employees, reward them for excellence and promote from within – that’s why Metropolitan Services Group has the lowest employee turnover in the industry. This allows us to provide experienced, loyal employees dedicated to providing world-class customer service.

Our Guarantee

Metropolitan Services Group puts our commitment to excellence in writing. Each client receives a written guarantee that they will enjoy our trademark high level of service under all circumstances, and that we will provide motivated, pro-active employees who continually enhance the service we provide. Our goal is to exceed our clientele’s expectations by providing them with a level of service that sets a new standard in the industry.
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