CASE STUDIES
Featured Case Studies
Large Urban Medical Center utilizes MHS to avert an imminent operational crisis.
MHS takes over valet services with a 48 hour notice--without shortcuts...and
with cost savings.
The Client:
Founded in 1823 as the Baltimore Infirmary, the University of Maryland
Medical Center is one of the nation's oldest academic medical centers and is
located in downtown Baltimore MD. The medical center cares for more than
32,000 patients and 300,000 outpatients each year. As a public institution,
balancing operating costs with a high service standard is a constant
priority.
The Challenge:
When the University of Maryland Medical Center (UMMC) approached MHS, they needed help medical center gave them 48 hours notice that they were cancelling their contract. UMMC was on its own, facing a potential parking and service nightmare.
MHS was called in to take over valet services for UMMC. This meant getting
up to speed on the current valet servicing system so as to make the
transition as seamless as possible, for the sake of patients as well as
administration. Additionally, the health center was located on the notoriously congested South Greene Street in Baltimore. Without the proper parking services in place, traffic would quickly become a logjam of epic proportions.
The MHS Solution:
Daniel Duchesne, Vice President of Operations for MHS, was at the UMMC site at 5:00 the morning after UMMC called, determining what the medical center required to ensure a smooth, and speedy, transition. Within 48 hours, MHS was able to coordinate necessary valet staff, ensuring that the center's patients never knew there had been a conversion from one vendor to another. The new parking scheme was fully operational within two weeks, for less money than UMMC had previously paid.
The Impact:
MHS's exceptional service and flexibility, combined with quick response
times and extensive coordination experience, ensured that UMMC had
appropriately trained, dedicated valet personnel on staff within two weeks.
With such a tight timeline, MHS could easily have taken numerous shortcuts
to make the process easier, but shortcuts are not part of the MHS ethos.
"The MHS team responded with a display of leadership, service and
operational effectiveness that are the hallmarks of a customer-focused,
service-oriented organization," said Johnie E. Carr, Director of Operations
for UMMC. "MHS truly went above and beyond the call of duty to help us in a
time of crisis. To say that I was anything less than extremely impressed
would be an understatement."
Contact:
Metropolitan HealthCare Services is your partner for providing all your
parking, transportation and hospital support service needs. Contact MHS at
888-220-7275 or visit their website at
www.metropolitanhealthcareservices.com
Download | Send to Colleague
Large Urban Medical Center utilizes MHS to avert an imminent operational crisis.MHS takes over valet services with a 48 hour notice--without shortcuts...and
with cost savings.
The Client:
Founded in 1823 as the Baltimore Infirmary, the University of Maryland
Medical Center is one of the nation's oldest academic medical centers and is
located in downtown Baltimore MD. The medical center cares for more than
32,000 patients and 300,000 outpatients each year. As a public institution,
balancing operating costs with a high service standard is a constant
priority.
The Challenge:
When the University of Maryland Medical Center (UMMC) approached MHS, they needed help medical center gave them 48 hours notice that they were cancelling their contract. UMMC was on its own, facing a potential parking and service nightmare.
MHS was called in to take over valet services for UMMC. This meant getting
up to speed on the current valet servicing system so as to make the
transition as seamless as possible, for the sake of patients as well as
administration. Additionally, the health center was located on the notoriously congested South Greene Street in Baltimore. Without the proper parking services in place, traffic would quickly become a logjam of epic proportions.
The MHS Solution:
Daniel Duchesne, Vice President of Operations for MHS, was at the UMMC site at 5:00 the morning after UMMC called, determining what the medical center required to ensure a smooth, and speedy, transition. Within 48 hours, MHS was able to coordinate necessary valet staff, ensuring that the center's patients never knew there had been a conversion from one vendor to another. The new parking scheme was fully operational within two weeks, for less money than UMMC had previously paid.
The Impact:
MHS's exceptional service and flexibility, combined with quick response
times and extensive coordination experience, ensured that UMMC had
appropriately trained, dedicated valet personnel on staff within two weeks.
With such a tight timeline, MHS could easily have taken numerous shortcuts
to make the process easier, but shortcuts are not part of the MHS ethos.
"The MHS team responded with a display of leadership, service and
operational effectiveness that are the hallmarks of a customer-focused,
service-oriented organization," said Johnie E. Carr, Director of Operations
for UMMC. "MHS truly went above and beyond the call of duty to help us in a
time of crisis. To say that I was anything less than extremely impressed
would be an understatement."
Contact:
Metropolitan HealthCare Services is your partner for providing all your
parking, transportation and hospital support service needs. Contact MHS at
888-220-7275 or visit their website at
www.metropolitanhealthcareservices.com
Download | Send to Colleague
WHITE PAPER:
“Best in class services paired with cost-effective deployment add to a hospital’s bottom line.”
Reducing operational overhead while safeguarding service levels can create significant profit opportunity for hospitals.
