MHS believes excellent service comes from a conceptual understanding of implied care. Here at MHS, training and development is an ongoing process. All MHS employees receive their initial training through our Metropolitan Academic Center of Excellence (MACE) program.
We focus our training on all aspects of hospital support services we provide. The main premise of our training center is to improving the HCAHPS scores for your healthcare facilities, understanding compliance with HIPAA regulations, enforcing OSHA governance and adhering to standards established by The Joint Commission.
MHS corporate leadership actively ensures its senior leaders are qualified to train and certify their employees in areas such as Lay Responder First Aid, Transporter Certification with the National Association of Healthcare Transport Management (NAHTM) and Crisis Prevention intervention from the Crisis Prevention Institute.
Our Team’s collective drive for knowledge and expertise goes beyond initial training sessions and certifications. Once a quarter, organizational leaders host training workshops for their employees to increase knowledge about fundamental services, introduce new concepts and reflect on lessons learned so that all MHS personnel can help provide an exceptional patient experience. These points reinforce our philosophy that a confident, cognizant, friendly staff builds trust with patients and hospital employees alike.