PBX Operator/Desk Ambassador

Our PBX Operators are responsible for providing excellent customer service and creating a virtual atmosphere of exceptional experience for all patients, visitors, and staff.

To Enhance Your Services, the PBX Operator:

  • Answers incoming calls immediately with scripted salutations and messaging.
  • Performs general administrative tasks including answering phones, providing general information, transferring calls or taking messages as necessary.
  • Responds to callers' inquiries or concerns with courtesy, patience, and a sense of urgency.
  • Provides visitors with patient room information and directions as permitted by the facility guidelines.
  • Maintains sensitive and confidential information in accordance with HIPAA regulations.
  • Operates communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Remains up-to-date on facility safety, emergency, and general operating procedures.
  • Maintains current knowledge of hospital events, layout of the facility, assistance with external transportation, and general information about the area and businesses surrounding the facility.
  • Assists maintaining the cleanliness, comfort, and appearance of assigned work area.
  • Is trained on hospital emergency codes and procedures.
  • Can be cross-trained as an Ambassador.

 

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