I’m writing to congratulate you on a really good staff. I watch Thomas and Kenny, two young men who should be occupied with being young, and see how kindly and considerately they help patients and visitors.
They never rush anyone. They always have a smile and a greeting. They’re patient and helpful in assisting with wheelchairs, walkers and so forth.
They have a compassion and empathy for their patrons that is totally unexpected given their age.
Your other staffers show the same courtesy and consideration.
Your people are the front line. I’m sure you’re proud.